江苏方联电力设备有限公司欢迎你的访问!
全国服务热线:17715859000
网站公告:
方联柴油发电机组我们优选中美合资康明斯(CUMMINS)、瑞典原装进口富豪(VOLVO)、三菱(MITSUBISHI)、奔驰(MTU)、天津帕金斯(PERKINS)、潍柴道依茨(DEUTZ)、韩国原装进口斗山(DOOSAN)等品牌发动机作原动力,以保证产品质量优异。
服务承若
当前位置:服务承若
01 方联电力服务宗旨
如果客户不会使用发电机组,那不是顾客的错,而是我们方联的服务没做到位。
以客为尊,誓为客户提供最好的服务水准,打造遍布全球的服务网络。
客户至上,诚信为本,全天候,全方位,全心全意为客户服务。
保证客户能放心的使用江苏方联出厂的每一台柴油发电机组。
客户每得到一次方便,方联就得到一份信任。
客户损失多一天,方联市场就要少一块。
服务过程中,先找方联自身问题。

 

方联调试员服务承诺
方联调试员到机组现场后将完全听从客户管理人员的工作要求指派。
方联调试员须按时将柴油发电机组调试成功至可投入正常运行。
方联调试员对客户进行现场培训,培训日常实际操作人员不得少于2人。
方联调试员在送货现场首次调试时产生的车旅吃住等费用均由自己自行承担。

培训目标

课程内容

地点

所需时间

初级

1.系统的设备配置,线路敷设及其概况
2.系统的运行操作及熟练训练
3.在各种不正常情况下维护系统运行的操作训练
4.值班,监盘,巡视,记录,数据与资料的收集和整理的训练
5.设备和线路常见故障的排除及日常维护,保养方法的学习

项目所在地

1天

中级

1.系统的设备配置,线路敷设及其功能
2.系统的运行原则,操作及管理
3.设备,线路的维护和保养

项目所在地

1天

高级

1.系统的基本工作原理
2.系统的构成及各部分主要构造
3.系统的运行原则,操作及管理
4.设备,线路的维护和保养
5.系统故障的分析和处理
6.备品,备件的配备

项目所在地

1天

 

 

方联电力售后服务及质保期
1、售后服务机构
第一级服务机构:各地代理商、经销商、技术服务部门
第二级服务机构:方联驻各省办事机构
第三级服务机构:方联电力工厂总部直接对口服务
 
2、售后服务条款
我 公司承诺江苏方联电力出厂的柴油发电机组免费保修期为从调试合格之日起计1年或1000小时的免费质保期(时间以先到为准),质保期内发电机组发生任何异 常故障,我方承诺免费为客户提供维修服务,维修所需零部件及维修人员车旅费均为免费。机组易损件、日常使用配件、人为操作错误、疏忽保养等均不在此保修范 围内。
至规定的质保期之后,我公司将继续本着“为客户着想、对客户负责”的宗旨,实施终身服务制度,为客户提供更加满意的技术咨询、技术支持和维 护保养等服务。如机组过保后出现了异常故障问题,供方将以工厂成本价提供更换,售后人员将接报后及时到达客户现场保证成功修复机组后离开。
接到客户故障通知,我公司将在1小时内售后专员建立起客户报修跟踪档案,2小时内赶到现场,处理问题,并提出维修结论或重新设置开机。售后部全体技术人员承诺省内24小时内到达,省外48小时内到达。
江苏方联电力设备有限公司全国免费售后电话:17715859000,随时恭候您的咨询洽谈,24小时接听。
 
3、售后服务方式
保修期内机组发生任何异常故障,我公司售后部将安排离客户所在地最近的售后维修网点派人驾车尽快前往,质保期内将免费携带所需必备零配件实施义务保修服务,直至机组重新恢复正常使用后我方人员离开。

 
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